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Up to 20% off everything

Looking for help?

Have a read through our FAQs where you will find answers to our most common questions.

Still need help? Scroll to the bottom of the page where you can contact us.

Shipping

How long will it take to receive my order?

Orders placed before 7am are dispatched the same-day. Otherwise, your order will be dispatched within 1 working day.

Standard shipping normally takes 1-2 working days.

Delivery to some parts of Scotland, Northern Ireland, Isle of Man and Isle of Wight may incur a delivery charge and delivery may be delayed by a few days.

International shipping times depend on the products and destination (estimated at checkout or via email).

Note: working days are Monday to Friday, excluding public & bank holidays.

What countries do you ship to?

We ship worldwide. We have shipped to over 20 countries & counting!

Many of our products can be purchased directly through our website.

However, if at checkout you are unable to proceed with your order, please contact us with your full shipping address and the item(s) you would like to order so we can provide you with a shipping quote.

Do you offer a collection service?

Unfortunately we currently do not offer a collection service. However, we are working on facilitating this, watch this space!

When will I receive my pre-order?

Some of our products are available for pre-order if they are currently out of stock.

Pre-ordered items will be cleared labelled on the product page with an estimated delivery date. Please note, some pre-orders may arrive earlier or later than the scheduled date.

If your pre-order will arrive significantly later than estimated date, we will be in touch to inform you of the new estimated delivery date.

Once your order has been shipped, you will receive an email with tracking number.

Returns, Exchanges & Refunds

How do I return a product?

Our policy lasts 14 days from the delivery date, which means you have 14 days after receiving your item to request a return.

Items must be returned in the same condition in which they were received, be uninstalled/unused, and include all the original packaging.

To initiate a return, please fill in our ‘Contact us’ form.

To read our full return & refund policy, please click here.

How long will it take to receive my refund?

Refunds are processed within 7 working days from when we receive the item(s).

Refunds will be processed back to the original payment method.

Can I exchange an item?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Payment

What payment method do you accept?

We accept most payment methods including: Visa, Mastercard, American Express, Apple Pay, Google Pay, BACs and more. You can see all the accepted payment methods by scrolling to the bottom of the page.

Our payment gateway is PCI compliant making it safe and secure.

Why has my payment failed?

Our payment gateway uses industry standard checks to ensure transactions are safe & secure.

Payment transactions can fail for various reasons, the most common issue is, entering the incorrect billing information at checkout.

Your bank will automatically make a pre-authorisation payment to ensure your billing information is correct and that you have the required funds to complete the transaction. However, if your order was unsuccessful, the pending amount will be reversed automatically by your bank within 3-5 working days. Once the pending amount has been reversed, feel free to purchase your order again.

Please ensure your full billing address including postcode matches the registered address linked to your bank account/credit card.

If the correct billing address is being entered, please try again with another payment card. If this is unsuccessful, please get in touch with us and we can offer an alternative payment method.

My order was unsuccessful, why have I still been charged?

Your bank will automatically make a pre-authorisation payment to ensure your billing information is correct and that you have the required funds to complete the transaction. However, if your order was unsuccessful, the pending amount will be reversed automatically by your bank within 3-5 working days. Once the pending amount has been reversed, feel free to purchase your order again.

This is common practise to ensure payment transactions are safe & secure.

Please ensure your full billing address including postcode matches the registered address linked to your bank account/credit card.

If the correct billing address is being entered, please try again with another payment card. If this is unsuccessful, please get in touch with us and we can offer an alternative payment method.

Do you offer a payment plan?

At the moment we do not offer a payment plan.

Fitting/Installation

Do you offer a fitting service?

Yes, we offer fitting services at our unit in Tottenham, London.

If you would like to book, please click here.

Otherwise, please give us a call on 077676 884482 or email us at support@carbonaccents.co.uk

How much do you charge for fitting?

A full list of our prices can be found here.

A payment of £20 will be taken to secure your booking. The outstanding amount will be payable in-person after the completion of your installation.

If you need further assistance, please give us a call on 077676 884482 or email us at support@carbonaccents.co.uk

Other FAQ

How do I know if an item will fit?

Information on if an item will fit on you car is available on our product page.

However, if you are still unsure or require more information, please do not hesitate to get in touch. Click the 'Contact us' button below. We are more than happy to help.

What is your opening time?

As we are an online store we are open 24/7, 365 days a year! You can shop for mods whenever your heart desires.

Our customer support team is available via email, live chat & social media from Monday to Sunday 10am to 5pm.

Our phone line is open Monday to Friday 10am to 4pm. If your call is unanswered, please leave a text message or Whatsapp and a member of our team will get back to you.

Do you offer a trade discount?

We have a list of motor dealers & garages who we supply our orders in bulk.

We are always looking to expand our network and provide the best possible prices, service & solutions to motor dealers & garages.

If you are looking to make a bulk order or you are interested in finding our more information on what we offer, please get in touch.

Can you source a product that you do not sell on your website?

Certainly. Please get in touch below and we will try to source the product for you.

I can't reach someone over the phone?

Our phone line support team are available from Monday to Friday 9am to 5pm.

During busy periods are phone line may be unavailable. Please leave a voicemail and a member of our team will get back to you.

Still need help?

Use the contact form below to send us a message. We will reply within 24 hours.